Contact
Every transaction begins with a conversation
We respond promptly. Reach us via Instagram, TikTok or email — tell us which piece interests you, and we respond with availability, photos and pricing.
@official_noir_the_brand
Our primary channel. DM us directly with the piece you're interested in — we reply with photos, condition details, and pricing.
Open →
TikTok
@noir_the_brand
Follow us for new arrivals and behind-the-scenes curation. DM directly to enquire about any piece you see.
Open →
hello@noirthebrand.co.uk
Prefer email? Write to us directly. Include the piece you're interested in and we will respond with availability, condition photos and pricing.
Write →
FAQ
Common questions
How do I purchase a piece?+
You can DM us, email us, or start a private enquiry. DM us on Instagram @official_noir_the_brand mentioning the piece you're interested in. Write directly to hello@noirthebrand.co.uk, or fill out an enquiry form. We'll confirm availability, share any additional photos you need, and provide a price. All transactions are handled privately from there.
Are all items genuinely brand new?+
Yes. Every piece in our collection is brand new, unworn, unused and sealed where applicable. All fragrance bottles are sealed. Fashion and accessories come with original tags, dust bags, and boxes where applicable. We carry nothing that does not meet this standard.
Do you ship internationally?+
Yes. We ship to the UK, Europe, UAE, Saudi Arabia, Kuwait, Qatar, and Albania. Shipping is handled with full insurance and tracking. We'll discuss options when you enquire.
What payment methods do you accept?+
We accept bank transfer, Revolut, and Stripe for secure card payment. Bank transfer is preferred for pieces above £500. All transactions are handled with complete discretion. A formal invoice is issued for every purchase.
Can I request more photos before purchasing?+
Always. We will photograph any detail you need — packaging, seals, labels, stamps — so you can buy with complete confidence.
How quickly do you respond?+
We aim to respond to all DMs within a few hours during London business hours. We are a small, attentive team — you will always speak with someone who knows the collection.